zenbasktet

Orders are normally processed within 2–3 business days after payment. Delivery then takes an estimated 20–45 calendar days after dispatch.

Processing time is additional to transit time. We display the estimate before purchase and will contact you if dispatch is delayed.

Standard shipping is free when your merchandise subtotal exceeds US$30 after discounts. Delivery charges for orders of US$30 or less appear at checkout.

Applicable taxes and import duties are included in our prices or paid by zenbasktet. If a carrier requests an unexpected payment, contact us for payment assistance or reimbursement.

Email chrisschian@outlook.com with your order number and checkout email address. We will provide available tracking details after dispatch.

Contact chrisschian@outlook.com with your order details.

For a parcel lost in transit, we will arrange a free replacement or an appropriate refund. For damaged or incorrect goods, we will provide a suitable remedy at our expense. Photographs are helpful if available.

You may request a free return within 30 calendar days after delivery. Email chrisschian@outlook.com for instructions and a prepaid return method. No restocking fee applies.

Approved refunds are issued promptly to the original payment method and normally appear within 3–7 business days after issuance, depending on your bank or payment provider. Statutory consumer rights remain unaffected.